Refund policy
Last updated: October 1, 2026
Every Alchemy piece is printed, embroidered or sewn to order, just for you. Because nothing is made ahead of time, we can’t accept returns or exchanges for change of mind or wrong size. But if your treasure arrives less than perfect, we’ll make it right — that’s a promise.
Defective, damaged or incorrect items
We’ll send a free replacement or a full refund if:
- your item arrived damaged or has a manufacturing defect;
- the print or embroidery is faulty (misaligned, faded, smudged);
- you received the wrong item, size or colour compared to your order.
How to claim: email contact@byalchemy.ca within 30 days of delivery with your order number and one or two clear photos of the issue. No need to send the item back unless we ask. We’ll offer a replacement or a full refund to your original payment method.
What we can’t accept
- Change of mind or wrong size ordered — please check our size guide before ordering, and email us if you’re unsure;
- Slight colour or placement variations that come from printing and screen differences;
- Normal wear, or damage caused by not following the care instructions.
Lost parcels or wrong address
If tracking shows your parcel is lost, contact us and we’ll open an investigation with the carrier. If an order is returned to us because the address provided was incorrect or incomplete, we can reship it at your cost.
Cancellations
Production starts quickly. You can cancel or change your order within 12 hours of purchase by emailing contact@byalchemy.ca. After that, the order can no longer be cancelled.
Refunds
Approved refunds are issued to your original payment method and may take 5–10 business days to appear, depending on your bank.
This policy does not limit any rights you have under applicable law, including Quebec’s Consumer Protection Act.